Service Desk Analyst


Implemented Multi-Factor Authentication (MFA) and single sign-on for various line-of-business applications, enhancing security.


Led and managed a team of two IT professionals during the company's expansion from 200 to 500 employees.


Developed end-user documentation for new workflows and conducted training sessions.

About Service Desk Analyst

Results-driven IT Administrator with over a decade of experience in Information Technology, demonstrating proficiency in navigating the technological landscapes of various industries. Currently spearheading the management of IT infrastructure for a dynamic company with a workforce exceeding 500 employees across three offices in two states, this candidate showcases strong leadership and adaptability. Their strategic decision-making skills were evident in the successful orchestration of the seamless relocation of more than 300 employees to a new office building. As a creative problem solver, they excel in dynamic environments, consistently providing innovative solutions to complex IT challenges. With a proven track record of operational excellence, this candidate is poised to apply their extensive skills and experience to drive significant contributions to the success of a new organization.




Data Management

Experienced in Microsoft Entra ID and InTune

Project Management

Led teams of various sizes in multiple projects

Account Management

Highly dependable in Relationship Building, Communication Facilitation, Budget Management, and Technical Mentorship