vms@cordova.solutions
Service Desk Analyst
Implemented Multi-Factor Authentication (MFA) and single sign-on for various line-of-business applications, enhancing security.
Led and managed a team of two IT professionals during the company's expansion from 200 to 500 employees.
Developed end-user documentation for new workflows and conducted training sessions.
About Service Desk Analyst
Results-driven IT Administrator with over a decade of experience in Information Technology, demonstrating proficiency in navigating the technological landscapes of various industries. Currently spearheading the management of IT infrastructure for a dynamic company with a workforce exceeding 500 employees across three offices in two states, this candidate showcases strong leadership and adaptability. Their strategic decision-making skills were evident in the successful orchestration of the seamless relocation of more than 300 employees to a new office building. As a creative problem solver, they excel in dynamic environments, consistently providing innovative solutions to complex IT challenges. With a proven track record of operational excellence, this candidate is poised to apply their extensive skills and experience to drive significant contributions to the success of a new organization.
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