Nearshore Technology Director
Built and empowered a high-performing customer service team, driving excellence through training, quality standards, and performance evaluation.
Enhanced project transparency for stakeholders by implementing Jira with real-time data integrations and executive-level reporting.
Transformed customer experience by leveraging data insights to improve agent performance and address customer needs.
About Nearshore Technology Director
This results-oriented professional thrives at the intersection of business and technology. Their sharp analytical skills, honed with tools like Excel, Tableau, and Power BI, drive customer-centric initiatives. Proven leadership in customer service focused on team coaching and exceeding satisfaction metrics (CSAT) demonstrates their dedication to positive outcomes. They excel in project management, process improvement, and data-driven decision making (KPIs). Rounding out their skillset is a strong technical background in databases, networking, programming, and Jira administration, coupled with excellent communication and leadership abilities.
55050
Skills
Data Analysis
Proficiency in data analysis tools like Excel, Tableau, and Power BI.
Project Management
Experience implementing project management methodologies (potentially Jira administration).
Customer Service
Knowledge of customer service principles and metrics (e.g., CSAT).